About Me
I am a user/customer experience researcher and designer. I am enthusiastic about working with users and other stakeholders to understand and address usability issues and create digital products which are accessible and inclusive.
I currently work at HomeEquity Bank, facilitating the Voice of the Customer program and conducting UX research, customer research, market research, and promoting accessibility across the organization.
I have a Master of Information degree from the University of Toronto, where I completed a thesis project investigating the information architecture preferences of older adults. Before starting my graduate program, I completed my Bachelor of Commerce in Information Systems at McGill University and worked in IT support and cybersecurity.
As a designer with an IT and business background, I am particularly well equipped to liaise between design, development, and business-focused teams.
Figma
Framer
Photoshop
Adobe XD
Miro
Python
JavaScript
SQL
Prototype Design
User Flow Design
Interactive Prototyping
Accessible Design
WCAG 2.1
Wireframes
IA Diagrams
Usability Testing
Focus Groups
Research Protocol Design
Co-Design Sessions
Survey Design
Diary Studies
Card Sorting
Tree Testing
I believe that User Experience Design and Design Thinking are tools that should be used to empower individuals and remove barriers. Designers are able to make the largest impact by designing for inclusion. If a wide range of people feel comfortable using an app, website, or other product, they are likely to continue using it, which benefits the user and the makers of the product.